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I was reading about a “reply all” storm that hit the State Department’s e-mail systems and thought I would take this opportunity to point out how “megaphone management” is ineffective and also point out how next generation knowledge management is more effective and more efficient. Megaphone Management 101 – Executive Management decides to blast out a cable or e-mail to all employees and it is not clear regarding where responsibility begins or ends, lacks accountability and offers no auditability. In this example, State Department employees and American Diplomats received a cable from the Under Secretary of State for Management Patrick Kennedy that: Instructed people toRead More →