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In: *Connecting the Dots Blog*, Incident Reporting, Workplace Violence

  The Centers for Medicare and Medicaid Services needs to improve the way its staff and contractor staff process complaints from its waste, fraud and abuse hotline.  Long timeframes and inefficient processes have delayed starting work on many complaints.  On average, more than five months passed between CMS receiving complaints from OIG and contractors beginning work on them. Lessons Learned: It is critical for government agencies and all organizations to improve responses to tips and hotline complaints.   Not only are five months of inaction un-excusable, but  employees aware of this timeframe will no longer trust and will no longer report incidents to hotlines that doRead More →

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In: *Connecting the Dots Blog*, Government, Human Resources, Workplace Violence

  The Ethics Resource Center’s (ERC) recent survey revealed that 40% of employees observing misconduct do not step forward to report it out of fear of retaliation, mistrust or feel their reports will be ignored. Lessons Learned: Organizations must develop secure, anonymous and/or confidential reporting solutions to empower all employees (and third-parties) to report suspicious incidents, violence, fraud, misconduct, ethical violations, etc.  And once an incident has been reported, all appropriate personnel (ethics, legal, management, compliance, safety, law enforcement, etc) should be immediately and automatically notified to ensure a timely response and ensure red flags do not fall through the cracks. Based on other surveysRead More →

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In: *Connecting the Dots Blog*, School Safety

  What does recent a school survey reveal about ‘thou shall not snitch’ culture?  Can schools take advantage of real life situations to create a culture of preparedness, safety and prevention? The responses to this survey at H.D. Woodson High School reveal opportunities for schools to open the lines of communication, but only if school leaders understand how to relate to students and how to build trust with students. Lessons Learned:  Status quo responses to a survey, status quo comments from adults and status quo news articles validate how status quo approaches are not going to solve the problems and new challenges schools and communities faceRead More →

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In: *Connecting the Dots Blog*, Incident Reporting, Information Privacy, Information Security, Risk Management

  CVS Caremark Corp has agreed to pay $17.5 million to resolve claims that it overbilled Medicaid.  The case was brought to the Justice Department by a whistleblower in Minnesota, who will receive $2.6 million. Which makes more sense to you and your bottom line?  A) Having employees report illegal and unethical situations internally so your organization can address situations and document them for legal and CYA purposes or B) having employees report illegal and unethical situations to the federal government and then dealing with expensive multi-million dollar fines, spending time and money and resources on repairing reputations and having the whistleblower get paid millions too?Read More →

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In: *Connecting the Dots Blog*, Campus Safety, Incident Reporting, School Safety

  In response to the January 2011 shooting at a Nebraska high school that killed one school administrator and seriously injured another, Sen. Mark Christensen of Imperial has introduced LB 516.  The bill would allow security guards, administrators and teachers to carry a concealed handgun at Nebraska public and private schools, including colleges and universities. The policy would be optional and would require a two-thirds majority vote by a school’s governing body, like the school board.  In Texas, lawmakers are also preparing to give college students and professors the right to carry guns on campus Is allowing administrators and teachers to bring weapons into aRead More →

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In: *Connecting the Dots Blog*, Campus Safety, Human Resources, Incident Reporting, Risk Management, School Safety

  Already in 2011, tragedies in Tucson and Omaha have reminded each of us about the consequences of missed opportunities involving red flags and warning signs.  Lives were lost and lives will be changed forever because of these and many other tragic incidents. We are now learning numerous red flags and warning signs existed involving the gunman in each tragedy, which has many people asking why these two tragedies were not prevented and how can we prevent future incidents like these from occurring? Some people are suggesting new gun control laws in Arizona or new laws that do not allow guns within 1000 feet ofRead More →

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In: *Connecting the Dots Blog*, Incident Reporting, Legal, Regulatory Compliance, School Safety

  Under a law signed by Governor Patrick in May 2010, all Massachusetts schools had a December 31, 2010 deadline for filing comprehensive bullying prevention and intervention plans. On November 10, only 3 of the 394 school communities had responded.  On December 31, it was reported early in the day that 355 had submitted their plans, but right before the deadline, a flood of plans came in, resulting in 99 percent compliance (only six schools failed to meet the deadline). I believe 99% compliance is an outstanding result, however I do have a few questions: Were the plans submitted comprehensive? Did the schools take theRead More →

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In: *Connecting the Dots Blog*, School Safety

  Much of the media spotlight in 2010 was given to bullying, cyberbullying, bullying legislation, bullycides, bullying lawsuits and more.  However, most of the attention was focused on reacting to problems and consequences. In 2011, rather than continuing to discuss how to address bullying once it occurs, reading about young children driven to suicide after countless years of bullying and debating over states implementing anti-bullying laws, perhaps school and community leaders can work together to prevent and mitigate this escalating challenge? In 2011, hopefully schools will be focused on solving bullying related problems, preventing bullying and preventing bullying consequences. The OCR “Dear Colleague” letter inRead More →

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In: *Connecting the Dots Blog*, Incident Reporting, School Safety

  In a recent Boston Globe article, several Massachusetts school administrators discussed how they were implementing (or not implementing) the new state requirements for bullying. The new anti-bullying law can potentially expose schools — and individual staffers — to lawsuits by parents or state authorities if incidents of bullying are not handled properly. One of the key requirements is for school leaders to thoroughly investigate all reports of bullying and document actions taken.  One superintendent claimed, “I like to keep the informal stuff in my head.”  But, keeping informal reports and incidents in one faculty member’s head provides no documentation of a student skipping school,Read More →

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In: *Connecting the Dots Blog*, Emergency Management, School Safety, Workplace Violence

  Tips prevent a lot of bad things from happening within organizations, but tips alone are not the answer based on recent lessons learned.  The Christmas Day Bomber attack was prevented and lives saved thanks to tips, but also thanks to the FBI’s proactive efforts in confidentially sharing information with other key players, such as law enforcement and local government. An anonymous tip from Saudi Arabian intelligence helped to locate package bombs that were sent from Yemen.  No doubt these package bombs could have caused a lot of damage and loss of lives, had specialized prevention teams not taken proactive actions to locate and confiscate theRead More →