As I mentioned in previous blogs, the new Cybersecurity Adviser will essentially be the “Head Coach” and he/she will need to create an “intelligent playbook” to lead the offense and the defense and to ensure all appropriate individuals are aware of their roles and responsibilities. Action Step 4 in President Obama’s Cybersecurity plan is: Designate a privacy and civil liberties official to the NSC Cybersecurity directorate. On paper, designating an official or officials to focus on privacy and civil liberties makes good sense, however lessons learned have clearly shown that government officials continue to look at privacy and civil liberties as too much of aRead More →

The “octuplet mom” story not only created a media frenzy at Kaiser Permanente’s Bellflower hospital , the mom and her eight new born babies also created multiple lessons learned opportunities for every hospital that was paying attention. The lessons learned started in January when the eight new babies were born and making sure hospital personnel were prepared to handle the media frenzy and what they could say and not say and what actions were acceptable and unacceptable.  Does your organization have policies and procedures in place to handle a media frenzy? Then in March, Kaiser Permanente’s Bellflower hospital revealed that 15 employees lost their jobsRead More →