Part 1 of Doing the Right Things shared why organizations of all types are failing to prevent preventable incidents of all types.
We know from research and lessons learned that it is critical to equip organizations and individuals to prevent incidents and do the right things which means equipping organizations and people with the right tools to get the right information to the right people in the right places at the right times so individuals can do the right things.
The Right Information
What is the right information? The right information consists of many different types of information and the right information can come from many different sources – both internal and external. As you can see from the partial list below, the right information can include:
- Red Flags – people see them, hear them, observe them and sense them, but then what?
- Incident Reports
- Surveys
- Laws & Regulatory Mandates
- Policies & Procedures
- Plans – Emergency, Crisis, etc.
- Roles & Responsibilities
- Strategies
- Situational Awareness
- Risks – Known and New
- Threats – Existing and New
- Internal Controls
- Legal Actions
- Compliance Mandates
- Safety Obligations
- Training – Customized and General
- Evidence Based Research
- Lessons Learned
- Documentation
- Media & Press
- Call Lists
- Checklists
- Best Practices
- Guidance
- Exercises, Drills, Table Tops, etc.
- Risk Assessments
- Audits & Examinations
- Accreditations & Certifications
- Behavior Assessments
- Vulnerability Assessments
- Competitive Intelligence
- Investigations
- Client Feedback
- Business Interruption Analysis
- And MORE…
Studies reveal an alarming number of incidents where the right information existed (red flags existed, policies existed, plans existed, laws existed, etc.), but the lack of the right tools to get the right information to the right people at the right time resulted in people and organizations “reacting” to incidents rather than “preventing” incidents.
How is your organization getting all of the right information to the right people in the right place at the right time so appropriate individuals can do the right things? How is your organization measuring awareness, understanding and accountability for the right information at the individual-level?
Click here to see how organizations are managing the right information so their people can do the right things.