MOAT and TIPS Frequently Asked Questions (FAQ)
Which browser do I need to access MOAT/TIPS?
You can access MOAT/TIPS with Internet Explorer, Safari, Firefox or Chrome browsers.
Why am I getting a blank screen when I login?
For security purposes, MOAT/TIPS opens a new browser window so you can securely access your organization’s policies and procedures and security awareness training. You will need to make sure your Browser, Anti-Virus software and/or Yahoo! or Google toolbar are configured to allow pop-ups for the MOAT/TIPS website address (URL). If you do not know how to allow pop-ups, please contact your IT Staff or email@example.com.
Why am I seeing “Click here to return to login” when I login?
For security purposes, MOAT/TIPS opens a new browser window so you can access your organization’s policies and procedures and security awareness training. You will need to make sure your Browser, Anti-Virus software and/or Yahoo! or Google toolbar are configured to allow pop-ups for this MOAT/TIPS website address (URL). If you do not know how to allow pop-ups, please contact your IT Staff or firstname.lastname@example.org.
Why am I locked out of the system?
If you have entered your password incorrectly 3 or more times, you will be locked out due to your organization’s security and privacy requirements. You will need to contact email@example.com or your organization’s administrator to unlock your account.
Why is my new password not being accepted?
Passwords are case sensitive and must be typed in exactly as shown in the password e-mail that you received. Please avoid copying and pasting passwords, as you may have accidently copied an extra space and this will make your password invalid. Password requirements vary from organization to organization, so please carefully follow instructions on the login screen. If you continue to have problems with your password, send a message to firstname.lastname@example.org.
Why is MOAT/TIPS telling me my password has been used recently, but I am typing a new password?
“Cached” webpages are web pages your web browser has already displayed and has kept a copy of to make future screen loads faster. This can be a problem if you are stuck with an ”old” page in your cache memory and it can be a security problem if you have visited an infected web site previously.
In Internet Explorer (version 7 and above), you can click on TOOLS, Internet Options, then click on the General tab, click on the Settings button beneath the Browsing History area and you will see the Temporary Internet Files and History Settings window. Now click on the “Every time I visit the webpage” option, as this will ensure you are always viewing the most current web page.
To remove older web pages in cache memory you will go to the “Browsing history” area and click on the “Delete Files” button.
If you are having problems with your cache memory settings, please contact your IT Staff or contact email@example.com.
Can I access MOAT/TIPS outside of work?
Yes, MOAT/TIPS is accessible from anywhere you have Internet access.
What is my Login ID?
Your login ID was initially sent to you in an e-mail from firstname.lastname@example.org.
What is my Password?
Your initial password was e-mailed to you from email@example.com. If you do not remember your password, on the Login page you can click the “Request New Password” link and type in your Login ID and a temporary password will be automatically e-mailed to you.
How can I change my Password?
Once you are logged into MOAT/TIPS, you can change your password by clicking on the TOOLS link in the bottom navigation bar and then you will click on the Change My Password option.
Why am I required to change my Password?
All Users are required to select a personal password that you will use for future access to MOAT/TIPS when you first login and when you request a new password. Your organization may also require Users to change their passwords on an ongoing basis for security and privacy reasons and to help prevent a stolen password from being utilized by an unauthorized User.
For all other questions or feedback, please contact firstname.lastname@example.org.